Warranty & Returns Policy
At Sharif Tech Solutions, we aim to provide high-quality refurbished laptops and technology products with a reliable and transparent customer experience. Every device is carefully inspected, tested, and prepared before shipment to ensure customers receive a dependable product.
Warranty Policy
All products purchased from Sharif Tech Solutions are covered against functional hardware defects that affect normal operation during the applicable warranty period.
Our warranty covers issues related to the proper functioning of the device, including hardware failures that are not caused by customer damage or misuse.
Warranty coverage does not include:
- Physical damage, accidental damage, or liquid damage
- Damage caused by misuse, improper handling, or unauthorized repairs
- Software problems caused by user-installed applications or operating system changes
- Normal battery wear and reduced battery capacity over time
- Cosmetic imperfections or signs of previous use on refurbished devices
If you experience a covered issue, please contact our support team and provide details of the problem. We will assist you with the next steps.
Returns Policy
We want our customers to shop with confidence. Returns are available according to the conditions below.
Item Not As Described (INAD) Returns
If your order arrives and the product is significantly different from the description provided on our website, you may request a return.
United States, United Kingdom & European Union
Customers may request an Item Not As Described (INAD) return within 30 days from the delivery date.
Other Countries
Customers may request an Item Not As Described (INAD) return within 14 days from the delivery date.
We will review the issue and assist with the return process for approved INAD cases.
Standard Return Window
For eligible returns that are not related to an Item Not As Described claim:
United States, United Kingdom & European Union
Customers have a 15-day return period from the delivery date.
Other Countries
Customers have a 7-day return period from the delivery date.
Returned products must be sent back in the same condition as received, including all included accessories and packaging where applicable.
Return Shipping
For approved Item Not As Described (INAD) cases, Sharif Tech Solutions will assist customers with the return process.
For standard returns, return shipping arrangements may be the responsibility of the customer unless otherwise agreed.
Customers should use a tracked shipping service when returning products to ensure safe delivery.
Refund Policy
Once a returned item is received and inspected, approved refunds will be processed.
Refunds will be issued to the customer’s original payment method used during checkout.
The time required for funds to appear in the customer’s account depends on the customer’s payment provider, bank, or card issuer.
Refunds are processed after verification that the returned product meets the applicable return conditions.
Customers will receive confirmation once their refund has been successfully issued.
Contact Us
If you have any questions regarding warranty coverage, returns, or refunds, please contact Sharif Tech Solutions.
We are committed to providing reliable products, transparent policies, and excellent customer support.